Search Users Convert 2–3× More. Most Stores Still Have Basic Search.
Baymard Institute found that 72% of ecommerce sites fail to fully support the search query types shoppers actually use. eConsultancy research shows site search users convert at 4.63% — more than double the 2.77% site average. The gap between those two numbers is your revenue opportunity. SearchSense Commerce is the AI search and merchandising platform built to close it.
Already trusted by industry leaders
2–3×
higher conversion for site search users vs non-searchers
72%
of ecommerce sites fail core search query type support
43%
average conversion increase from AI-powered search investment
50%
higher desktop conversion with advanced vs basic search
Why B2C Search Loses Revenue — Six Root Causes
Search is the highest-ROI lever in ecommerce. These six failure modes account for most of the gap between a store's actual and potential conversion rate.
01
Vocabulary gap between shoppers and product titles
'Comfy trainers' doesn't match 'cushioned running shoes'. Semantic mismatch creates avoidable zero-result pages.
02
Campaigns require developer involvement
When merchandisers can't launch promotions without dev tickets, campaigns go live late or not at all.
03
Filters frustrate rather than refine
Shoppers who engage with filters convert 2–3× more. Poor filter UX suppresses that engagement entirely.
04
Zero-result data is invisible
Without analytics, you don't know what buyers searched for and couldn't find — or what it cost you.
05
Mobile search is an afterthought
Mobile drives over 50% of ecommerce traffic globally, yet most search experiences are desktop-first designs.
06
Post-purchase queries erode the experience
A great discovery experience is undone by slow, inconsistent answers to order and returns queries.
Explore all products
CommerceAI-powered product discovery for technical catalogs — from 10,000 SKUs to 1 million. Exact match, attribute filtering, and merchandising.
WorkspaceAI knowledge search for sales and operations teams behind your portal. Find any spec sheet, pricing doc, or product PDF in under 10 seconds.
B2C Commerce in Practice
Four scenarios reflecting the most common search and merchandising transformation patterns across fashion, home goods, DTC, and multi-brand retail.
Merging colour variants under unified swatches reduced colour-related returns and increased add-to-cart on filtered searches.
Full campaign pinning, banner placement, and scheduling built in an afternoon. Live on time, at full specification.
A redirect rule for an unindexed product category began capturing four-figure monthly revenue within 48 hours.
SearchSense Assist resolved order tracking and returns queries instantly — freeing agents for complex cases.
