Real problems. Specific mechanisms.
Nine documented use cases across Commerce, Workspace, and Assist — each one explaining the structural cause of the problem and the exact mechanism by which SearchSense solves it.
Zero-result recovery
Zero-result pages are the most direct, measurable form of lost ecommerce revenue. They happen when the vocabulary a shopper uses and the vocabulary in your catalog diverge — and your search engine has no way to bridge the gap. SearchSense Commerce closes that gap semantically, not with synonym tables.
Merchandising without developers
When every search rule, banner boost, and campaign promotion requires a development ticket, merchandising velocity becomes a function of engineering capacity. Black Friday doesn't wait for a sprint cycle. SearchSense Commerce gives your merchandising team a no-code interface to build, schedule, and launch search campaigns without touching the dev queue.
B2B catalog search
B2B search is categorically harder than B2C search. Buyers search by attribute, specification, part number, and compatibility — not by lifestyle or occasion. Standard search engines built for consumer retail fail B2B catalogs structurally. SearchSense Commerce is built for the attribute depth, the catalog complexity, and the buyer sophistication that B2B commerce demands.
New employee onboarding
Onboarding time is a direct cost. Every day a new hire spends searching for information instead of doing their job is a day of value unrealised — and a load on the senior colleagues they're interrupting. SearchSense Workspace gives new employees the same quality of knowledge access as the most experienced person on the team, from day one.
Incident response
Incident response time is directly related to how quickly engineers can find the right runbook, the right escalation path, and the right historical context. Right now that information is split across Confluence, GitHub, PagerDuty, and a Slack channel. SearchSense Workspace surfaces it in one search, in under 10 seconds, with the source cited.
Compliance documentation access
Compliance and audit readiness is a knowledge retrieval problem. Policies exist. Evidence documents exist. Regulatory guidance has been captured. The failure mode isn't documentation gaps — it's the inability to find the right version of the right document under time pressure. SearchSense Workspace makes compliance documentation instantly retrievable, version-aware, and permission-controlled.
High-volume ticket deflection
Order status, returns, sizing, policies, billing. The majority of customer support volume is high-frequency, low-complexity queries that your documentation already answers — if customers could find it. SearchSense Assist resolves them instantly, at any volume, in any timezone, without adding headcount.
Multi-channel customer answers
Most businesses run different tools on different channels — live chat on one platform, email AI on another, a help widget from a third vendor. Each has its own knowledge base and its own answer quality. The customer who gets one answer on chat and a different answer on email doesn't know which one to trust. SearchSense Assist deploys one cited-answer engine across every channel simultaneously.
Agent knowledge in the console
Not every customer query is resolved by AI before it reaches a human. When a ticket does reach an agent, how quickly they find the right answer determines handle time, first-contact resolution, and CSAT. SearchSense Assist surfaces the right answer from your documentation in the agent's console before they start typing — without them leaving the ticket.
